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Privacy Policy

This Privacy Policy explains how Vodds, the UK-facing version of the Vodds platform available via voddsi.com and its mirror domains, collects, uses, discloses, and protects your personal data. It applies to all visitors, registered players, and other users who access voddsi.com, vodds-key.com, vodds1.com, or related pages, whether you use the sports betting brokerage, casino section, or support channels. This Privacy Policy focuses on data protection and does not govern gambling regulation or licensing matters. The policy is effective from 1 January 2026 and supersedes earlier versions published for this service.

Who We Are

The Vodds service on voddsi.com is part of the Vodds sports betting brokerage and casino platform, which provides single-wallet access to multiple Asian bookmakers, betting exchanges, and a casino section.

The platform is operated by Ole Group International, which acts as the data controller for personal data collected through voddsi.com and its mirror domains used for accessibility in the UK (including, for example, vodds-key.com and vodds1.com).

Ole Group International operates under Curaçao eGaming sub-license number 8048/JAZ2017-058, issued under the Antillephone N.V. Master License 8048/JAZ. The original license validation is available through the Antillephone N.V. validator service for the vodds.com domain, but this Privacy Policy applies specifically to the voddsi.com implementation for Vodds.

The operator currently accepts players resident in the United Kingdom but is not licensed or regulated by the UK Gambling Commission (UKGC). This means that certain UK-specific gambling protections (including access to IBAS for gambling disputes) do not apply. However, your data protection rights under UK data protection law remain intact and are addressed in this Privacy Policy.

Data Protection Responsibility & Contacts

  • Data controller: Ole Group International, operating the Vodds platform (including voddsi.com) under Curaçao license 8048/JAZ2017-058.
  • Data Protection Officer / Data protection contact: A designated data protection contact (the "DPO") is responsible for overseeing questions in relation to this Privacy Policy and compliance with applicable data protection law.
  • How to contact us: You can reach the DPO and data protection team through:
    • the live chat facility available 24/7 on voddsi.com;
    • the online contact or support form provided on voddsi.com;
    • any email address listed from time to time on voddsi.com or in your account area for support or privacy matters (such contact details form part of this Privacy Policy when published).

Because address and registration details may change over time, you should always refer to the latest corporate and contact information published on voddsi.com and in the Antillephone N.V. license register, which are incorporated by reference into this Privacy Policy.

What Personal Data We Collect

When you use Vodds via voddsi.com, we collect different categories of personal data. The exact data collected may vary depending on the services you use, your device settings, and the permissions you grant.

Identification and Contact Data

  • Basic profile data: full name, username, country of residence, and date of birth (to verify that you meet legal age requirements).
  • Contact details: email address(es), phone number(s), preferred communication language, and communication preferences.
  • Verification documents: copies or data from government-issued identification (e.g., passport, ID card, driving licence), proof of address (e.g., utility bill, bank statement), and where applicable, proof of payment method ownership.

Account, Financial, and Betting Data

  • Account information: account ID, login history, account settings, responsible gambling limits and preferences.
  • Payment and financial data: deposit and withdrawal details, partial card or account identifiers, transaction timestamps, amounts, currency, and related payment confirmations (we do not store full card details where our payment providers process these on our behalf).
  • Betting and gameplay data: stakes, odds, markets, selections, bet IDs, settlement outcomes, profit and loss records, exposure and limit information, arbitrage or trading patterns, casino game history (including stakes, outcomes, and session duration).

Technical and Device Data

  • Technical identifiers: IP address, device identifiers (such as browser user agent, operating system, device model), and approximate location derived from IP or device settings.
  • Usage logs: date and time of access, pages viewed, clicks, navigation paths, login attempts (successful and failed), and error logs.
  • Security logs: data associated with suspicious activity, multi-account detection, automated use (bots), or suspected abuse of bonuses or arbitrage tools.

Cookies and Similar Technologies

  • Cookie identifiers: unique IDs stored in cookies or similar technologies to remember your session, maintain your login, and keep your betting tickets and preferences.
  • Analytics and performance data: behavioral data such as how you interact with the website, clickstream data, time spent on pages, navigation patterns, and response times collected via analytics tools and server logs.
  • Advertising and affiliate data: tracking identifiers used to attribute your registration or activity to a particular affiliate partner or marketing campaign, and to evaluate the performance of such campaigns.

Communications and Support Data

  • Support communications: records of your interactions with customer support via live chat, email, Skype, or other channels, including message content, timestamps, and internal notes.
  • Feedback and surveys: responses you provide in feedback forms, polls, or satisfaction surveys.

Responsible Gambling and Compliance Data

  • Self-exclusion and limits: self-exclusion settings, deposit or loss limits, time-outs, and other self-administered tools you activate via voddsi.com.
  • Risk and due diligence data: information collected in connection with anti-money laundering (AML), counter-terrorist financing (CTF), fraud prevention, and source-of-funds/wealth assessments, including any documents or explanations you provide in response to our compliance queries.

Legal Basis for Processing

We process your personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation ("UK GDPR"), the UK Data Protection Act 2018, and, where relevant, comparable international and Mexican privacy rules. Our main legal bases are as follows:

Performance of a Contract

  • Account creation and management: to register your account, verify your age and eligibility, allow you to log in, and manage your single-wallet access to bookmakers and exchanges through voddsi.com.
  • Provision of services: to place, settle, and reconcile bets, process deposits and withdrawals, provide casino play, calculate your balances, and provide customer support.
  • Implementation of responsible gambling tools: to apply self-exclusions, limits, and other account-level constraints you request.

Compliance with Legal Obligations

  • AML/CTF and fraud obligations: to carry out customer due diligence, transaction monitoring, and reporting obligations under applicable anti-money laundering, counter-terrorism financing, and financial crime regulations.
  • Record-keeping and reporting: to keep transaction and identity records for legally prescribed periods, to respond to lawful requests from competent authorities, and to comply with tax, corporate, and gambling-related regulations in relevant jurisdictions (including Curaçao and any other applicable locations).

Legitimate Interests

  • Service integrity and security: to protect voddsi.com and related infrastructure from fraud, abuse, and security threats; to detect multi-accounting, bonus abuse, arbitrage patterns that breach our terms, or other misuse of the platform.
  • Service improvement and analytics: to understand how users interact with the website, improve usability and performance, develop new features, and optimize odds display and trading tools for professional users.
  • Business operations: to manage our relationship with you, maintain internal records, handle disputes, enforce our Terms & Conditions, and ensure continuity of our operations in a grey-market environment for UK players.

When we rely on legitimate interests, we balance our interests against your rights and freedoms and implement appropriate safeguards, such as data minimisation, access controls, and respect for your right to object.

Consent

  • Marketing communications: we send electronic marketing messages (such as emails or push notifications about offers, odds enhancements, or casino promotions) only where we have your consent or are otherwise permitted by law. You may withdraw this consent at any time through your account settings or by following the unsubscribe instructions in each message.
  • Non-essential cookies and tracking: where required by law, we seek your consent for analytics, advertising, and affiliate cookies that are not strictly necessary for the service.

Protection of Vital Interests and Legal Claims

  • Vital interests: in rare cases, we may need to process data to protect your vital interests or those of another person, for example when we reasonably believe there is a risk of serious harm related to gambling behaviour.
  • Establishment, exercise, or defence of legal claims: we may process your data where necessary to handle legal claims, regulatory investigations, or disputes in courts or before regulators (including authorities in Curaçao, the UK, or other relevant jurisdictions).

Purpose of Processing

We use the personal data we collect for the following purposes, each linked to the legal bases described above.

Provision and Operation of the Platform

  • Account registration and access: to create and administer your Vodds account on voddsi.com, recognise you when you log in, and ensure that only eligible individuals (e.g., adults) can use the service.
  • Sports brokerage and casino services: to route your bets to partner bookmakers and exchanges, process betting instructions, settle wagers, and operate casino games (slots and live dealers) through the single-wallet interface.
  • Payments and account balance: to process deposits, withdrawals, currency conversions, and any applicable fees, and to maintain accurate account statements.

Compliance, Risk Management, and Responsible Gambling

  • Regulatory compliance: to perform KYC/AML checks, monitor transactions, enforce betting limits, and meet obligations under applicable financial and gambling frameworks.
  • Fraud and abuse prevention: to detect and prevent fraud, collusion, money laundering, or abuse of bonuses and arbitrage tools, including by analysing IP addresses, device fingerprints, and betting patterns.
  • Responsible gambling: to support your use of self-exclusion and limit tools available on voddsi.com, monitor unusual patterns that may indicate harmful play, and respond to any concerns you raise.

Service Quality, Analytics, and Product Development

  • Service optimisation: to monitor performance, analyse website usage, and improve the stability, layout, and features of voddsi.com for UK and other users.
  • Business intelligence: to generate aggregated statistics (for example, about popular markets or typical bet sizes) that help us make product and risk-management decisions without directly identifying you.

Marketing and Relationship Management

  • Direct marketing: to send promotional messages about offers, new bookmakers, exchanges, or casino content, subject to your consent and applicable law.
  • Affiliate relationships: to attribute your registration and activity to marketing partners, calculate commissions, and prevent misuse of affiliate incentives.
  • Customer support and communication: to respond to your queries, provide technical or financial assistance, and keep records of interactions for quality and training purposes.

Disclosure & Sharing

We do not sell your personal data. However, we share personal data with carefully selected third parties when necessary for the operation of voddsi.com, compliance with law, and the protection of our legitimate interests. Where we share data, we require recipients to protect it appropriately and only use it for agreed purposes.

Operational and Payment Partners

  • Bookmakers, exchanges, and casino providers: we share relevant account, betting, and risk data with partner operators (such as Asian bookmakers and exchanges) in order to execute and settle your bets, manage lines and limits, and prevent fraud.
  • Payment service providers and banks: we share necessary payment and identity data to process deposits, withdrawals, and refunds, and to meet AML/CTF obligations.

Service Providers and Technical Infrastructure

  • IT and cloud providers: hosting providers, content delivery networks, and other technical suppliers that support the operation of voddsi.com and related mirror domains.
  • Analytics and performance tools: providers who help us analyse website usage, detect errors, and improve user experience, using aggregated or pseudonymised data wherever possible.
  • Security and anti-fraud partners: specialist providers that assist with identity verification, fraud detection, risk scoring, and device fingerprinting.

Affiliates, Advertising Networks, and Business Partners

  • Affiliate marketing partners: third parties who refer players to voddsi.com and to whom we disclose limited identifiers and transactional data for attribution, commission calculation, and fraud control.
  • Advertising and campaign partners: where you have consented to marketing cookies or similar technologies, we may share pseudonymised data with advertising networks to measure campaign performance and tailor messaging.

Regulators, Authorities, and Professional Advisors

  • Regulatory bodies and law enforcement: regulatory authorities (including those in Curaçao) and law enforcement agencies may receive personal data when we are legally required to disclose it or when disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Supervisory data protection authorities: we may share information with data protection regulators, such as the UK Information Commissioner's Office (ICO) or other relevant authorities, in the context of complaints or investigations.
  • Professional advisors: lawyers, auditors, accountants, and other professionals may receive personal data when necessary for legal, audit, or compliance services.

Corporate Transactions

  • Business transfers: in the event of a merger, acquisition, reorganisation, or other corporate transaction involving the Vodds business, your data may be transferred to the new entity, subject to the same or equivalent privacy protections.

We may also share anonymised or aggregated information that does not identify you directly, for example in statistical reports about betting volumes or general user behaviour.

International Transfers

Because of the cross-border nature of online betting brokerage and the use of international bookmakers and service providers, your personal data may be transferred to, and processed in, countries outside the United Kingdom and the European Economic Area ("EEA"), including locations that may have different data protection standards.

Typical Transfer Destinations

  • Curaçao: the primary regulatory jurisdiction for Ole Group International and the Vodds platform, including certain operational and compliance functions.
  • European Union/EEA: where certain servers, payment providers, or technical service providers are located or operate.
  • Asia-Pacific and other regions: where our bookmaker partners, exchanges, or technical suppliers are based (for example, for Asian markets and liquidity providers).

Transfer Safeguards

  • Adequacy decisions: where the UK government has decided that a country provides an adequate level of data protection, personal data may be transferred without additional safeguards.
  • Standard contractual clauses and UK addenda: for transfers to countries without an adequacy decision, we typically rely on standard contractual clauses approved under the EU GDPR together with the UK International Data Transfer Addendum, or other comparable contractual safeguards, to protect your data.
  • Technical and organisational measures: we apply encryption, access controls, and data minimisation, and we limit access to personal data only to individuals and entities that need it for legitimate purposes.

By using voddsi.com from the UK or other locations, you acknowledge that your data may be processed in these jurisdictions. However, such transfers are undertaken with the aim of ensuring that your data remains protected to standards that are, as far as reasonably possible, equivalent to those in the UK.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, including to meet legal, accounting, and reporting requirements. Retention periods may vary depending on the category of data and the applicable legal obligations in different jurisdictions.

Indicative Retention Periods

Category of Data Typical Retention Period
Account and identification data (e.g., name, contact details, KYC checks) At least 5 years after account closure or the end of the business relationship, and up to 7 years where required for AML/CTF, financial, or legal obligations.
Betting, transactional, and financial records Typically 7 years from the date of the relevant transaction, settlement, or account closure, to comply with legal and audit requirements and to handle disputes.
AML/CTF and enhanced due diligence files At least 5 years after completion of the relevant transaction or the end of the business relationship, and longer where required by applicable law or regulatory guidance.
Security and access logs From 6 months to 2 years, depending on the type of log and its relevance for security, fraud prevention, and incident analysis.
Marketing and communications data Until you withdraw consent or object to marketing, or for up to 3 years from your last active interaction with voddsi.com, whichever occurs first, unless a longer period is required by law.
Cookie and analytics data In accordance with the lifespan of the relevant cookie or technology (typically from a single session up to 24 months), as explained in the Cookies section.

When the applicable retention period expires, we will either delete or irreversibly anonymise your personal data, unless we need to retain it longer to establish, exercise, or defend legal claims or to comply with an overriding legal obligation. Where deletion is not immediately possible (for example, because the data is stored in backup archives), we will securely store the data and isolate it from further processing until deletion is feasible.

Your Rights

Regardless of the offshore nature of the Vodds service, we aim to provide a level of data protection aligned with the UK GDPR and to take into account comparable international standards, including Mexican privacy law where relevant.

Your Rights Under UK GDPR

  • Right of access: you can request confirmation as to whether we process your personal data and obtain a copy of the data we hold, together with information about how it is used.
  • Right to rectification: you can ask us to correct inaccurate or incomplete personal data. In many cases, you can update basic account details directly within your voddsi.com profile.
  • Right to erasure: you can request deletion of your personal data where it is no longer needed for the purposes for which it was collected, where you withdraw consent (if consent was the legal basis), or where processing is unlawful. This right is not absolute and may be limited by AML, financial, or regulatory record-keeping obligations.
  • Right to restriction of processing: you can ask us to restrict processing in certain circumstances, for example while we verify the accuracy of data or assess an objection.
  • Right to object: you can object to processing based on legitimate interests, including profiling, and we will stop processing unless we can demonstrate compelling legitimate grounds that override your interests or where processing is required for legal claims. You can always object to direct marketing and related profiling.
  • Right to data portability: for data you have provided to us and which we process by automated means on the basis of consent or contract, you can request a copy in a structured, commonly used, machine-readable format and ask us to transmit it to another provider where technically feasible.
  • Right to withdraw consent: where we rely on your consent (for example, for marketing or certain cookies), you may withdraw it at any time without affecting the lawfulness of processing based on consent before withdrawal.
  • Rights related to automated decision-making: if we carry out automated decisions that have legal or similarly significant effects on you (for example, certain risk or fraud decisions), you have the right to request human review and to express your point of view.
  • Right to lodge a complaint: you can lodge a complaint with a data protection supervisory authority, such as the UK Information Commissioner's Office (ICO), as described in the Complaints & Contacts section.

Alignment with Mexican Privacy Law

For users who access the Vodds platform from Mexico or whose data may otherwise be subject to Mexican law, we seek to align our practices with the Federal Law on Protection of Personal Data Held by Private Parties and its regulations. In particular, we recognise rights that broadly correspond to the ARCO framework:

  • Access (Acceso): to know which personal data we hold and how we use it.
  • Rectification (Rectificación): to correct inaccurate or incomplete data.
  • Cancellation (Cancelación): to request that we stop processing and, where appropriate, delete your personal data, subject to legal retention requirements.
  • Opposition (Oposición): to oppose the use of your personal data for specific purposes, particularly optional or marketing uses.

Where Mexican law applies, you may exercise these rights through the same procedures described below, and you may escalate complaints to the Mexican data protection authority (INAI) as described in the Complaints & Contacts section.

Exercising Your Rights

  • How to submit a request: you can exercise your rights by contacting us through the live chat, contact form, or email channels available on voddsi.com, clearly marking your request as a "Data protection" or "Privacy" request. You may also address your request to the DPO where dedicated contact details are provided on the website.
  • Verification: to protect your data, we may need to verify your identity before acting on your request, for example by asking you to log in to your account or provide additional information.
  • Timeframes: we typically respond within 30 days from receiving a complete request. For complex or numerous requests, this period may be extended by a further two months; if so, we will inform you of the extension and reasons.
  • Fees: we handle rights requests free of charge. We may charge a reasonable fee or refuse to act on a request that is manifestly unfounded or excessive, particularly because of its repetitive nature, as permitted by law.

Your data protection rights apply independently of our gambling licence status. The fact that voddsi.com operates as a non-UKGC, non-GamStop platform for UK players does not limit your ability to exercise the rights described above or to complain to a supervisory authority.

Cookies & Tracking Technologies

We use cookies and similar technologies on voddsi.com, vodds-key.com, vodds1.com, and related domains to provide, secure, and improve the Vodds service, and to support our affiliate and marketing activities. Cookies are small text files stored on your device when you visit a website.

Types of Cookies We Use

  • Strictly necessary cookies (session and persistent): required for the site to function, including to maintain your login session, keep your betslip and trading positions, route traffic correctly between mirrors, and apply security measures. These cookies cannot be disabled via our internal tools because the service will not function without them.
  • Functional cookies: used to remember your preferences, such as language, odds format, interface layout, and other customisation options that are particularly important for professional bettors and traders.
  • Analytics and performance cookies: used to collect information about how visitors use the site (for example, which pages are visited most often, how users navigate, and where technical errors occur) so that we can improve performance and stability.
  • Advertising and affiliate cookies (including third-party): used to track when you arrive via an affiliate link or campaign, attribute your activity to the appropriate partner, and measure the effectiveness of marketing. In some cases, third-party partners may use their own cookies or identifiers.

Similar Technologies

  • Web beacons and pixels: tiny graphics embedded in pages or emails that help us understand whether content has been viewed or links have been clicked.
  • Device identifiers and SDKs: in mobile or desktop applications, we may use software development kits and device identifiers for analytics, security, and attribution.

Managing Cookies

  • Browser settings: most browsers allow you to block or delete cookies via their settings (for example, by disabling all cookies or restricting them to certain sites). Please consult your browser's help documentation for details.
  • On-site controls: where required by law, we provide a cookie banner or settings panel that allows you to accept or reject non-essential cookies (such as analytics and advertising cookies).
  • Impact of disabling cookies: if you block or delete cookies, some features of voddsi.com may not function correctly, including login sessions, bet placement, and certain personalised features that are important for multi-bookmaker trading.

Data Security

We take the security of your personal data seriously and implement a combination of technical and organisational measures designed to protect it against unauthorised access, alteration, disclosure, or destruction. No system can be guaranteed as perfectly secure, but we aim to maintain a level of protection consistent with industry best practices.

Technical Measures

  • Encryption in transit: data transmitted between your device and voddsi.com is protected using modern encryption protocols (such as TLS 1.2 or higher), helping to safeguard your information from interception.
  • Encryption and protection at rest: we use appropriate methods, such as encryption and logical separation, to protect sensitive categories of data when stored, and we minimise the storage of full payment data by relying on secure payment providers.
  • Access controls: personal data is accessible only to authorised staff and service providers who require access for legitimate business purposes, subject to role-based access controls and authentication requirements.
  • Logging and monitoring: system logs help us detect unusual activity, potential breaches, or abuse of the platform, allowing timely investigation and response.

Organisational Measures

  • Security policies and training: staff handling personal data are subject to confidentiality obligations and receive training on data protection, security, and responsible handling of player information.
  • Vendor due diligence: we assess and monitor key suppliers who process personal data on our behalf to ensure that they maintain appropriate security measures and contractual safeguards.
  • Risk management and audits: we periodically review our security controls and may carry out internal or external assessments to identify and address vulnerabilities, informed by recognised frameworks such as ISO 27001 and SOC 2, even where formal certification is not claimed.

Incident Response

  • Detection and response: if we detect or reasonably suspect a data breach, we will investigate promptly, take steps to mitigate potential harm, and implement remedial measures.
  • Notification: where required by law, we will notify relevant data protection authorities and affected individuals without undue delay, providing information about the nature of the breach, possible consequences, and measures taken.

Your Responsibilities

  • Account security: you are responsible for keeping your login details (username and password) confidential and for using strong, unique passwords. Where additional security features (such as two-factor authentication) are offered, we strongly encourage you to enable them.
  • Device security: you should ensure that your devices and software are kept secure and up to date, and that you log out after using shared or public computers.

Complaints & Contacts

If you have questions about this Privacy Policy, concerns about how your data is handled, or wish to make a complaint, you have several options for contacting us and for escalating your concerns to supervisory authorities.

Contacting Vodds (Ole Group International)

  • Initial contact: please contact our support team or DPO through:
    • the live chat function on voddsi.com (available 24/7);
    • the online support or contact form on voddsi.com;
    • any dedicated privacy or support email address listed on the site or in your account area.
  • Information to provide: include your full name, account ID (if applicable), contact details, and a clear description of your concern or request. Please specify that your message relates to "Privacy" or "Data protection".
  • Response times: we aim to:
    • acknowledge receipt of your complaint or query within 7 days; and
    • provide a substantive response within 30 days, or inform you if additional time is needed for particularly complex matters.

We encourage you to contact us first so that we can try to resolve your concern directly. This does not limit your right to contact a supervisory authority at any time.

Escalation to Supervisory Authorities - UK and EU

  • United Kingdom - Information Commissioner's Office (ICO): if you are in the UK or your issue concerns UK data protection law, you can lodge a complaint with the ICO:
    • Website: www.ico.org.uk
    • Postal address and telephone details are available on the ICO website and may be updated from time to time.
  • European Union/EEA: if you are located in the EU/EEA and believe that your data protection rights under the EU GDPR have been infringed, you may lodge a complaint with the supervisory authority in your country of residence, place of work, or place of the alleged infringement. Contact details for EU/EEA authorities are available via the European Data Protection Board:

Escalation to Supervisory Authorities - Mexico

  • Mexico - INAI: if Mexican data protection law applies to you (for example, if you are a resident of Mexico using the service), and you believe that your rights under the Federal Law on Protection of Personal Data Held by Private Parties have been infringed, you may contact the National Institute for Transparency, Access to Information and Personal Data Protection (INAI):
    • Website: www.inai.org.mx
    • Further contact details, including telephone numbers and postal addresses, are available on the INAI website.

The availability of specific dispute resolution mechanisms for gambling matters (for example, UK schemes such as IBAS) does not affect your ability to escalate privacy and data protection issues to the supervisory authorities described above.

Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices, particularly as they relate to Vodds and UK players using voddsi.com and its mirror domains.

How We Notify You of Changes

  • Website publication: the latest version of this Privacy Policy will always be available on voddsi.com, and we will indicate the "Last updated" date at the top or bottom of the policy.
  • Direct notifications: for material changes that significantly affect how we process your data, we will take additional steps, which may include:
    • email notifications to the address associated with your account;
    • notices or banners when you log in to voddsi.com;
    • alerts in your account dashboard or message centre.

Advance Notice and Your Choices

  • Advance notice: where feasible and required by law, we will provide at least 30 days' notice before material changes take effect, so you can review the updated terms.
  • Your options: if you do not agree with changes to this Privacy Policy, you may close your account and stop using voddsi.com. Continued use of the service after the effective date of an updated policy will constitute your acceptance of the changes, to the extent permitted by law.
  • Version control: we may retain an internal archive of previous versions of this Privacy Policy. Upon reasonable request, we can inform you which material changes have been made since the prior version that applied to your relationship with us.

Last updated: January 2026.